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Conversational AI Platform

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AskSid is now part of Gupshup

The leading conversational
engagement platform
Know More

AskSid is now part of Gupshup

The leading conversational
engagement platform
Know More

What can SID do?

Enabling retail brands to
deliver impactful shopping
experiences

With SID’s revolutionary AI solution stack for retail, driven by intelligence in every consumer conversation, we not only help you sell more, but sell better and faster.

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Accelerating
Conversions

Driving Sales

Reducing Costs

Demystifying
Consumer Needs

How can SID help you?

As a

consumer

Boost conversions through rich vertical AI and domain expertise in retail

A digital shopping assistant that takes complex consumer questions and provides effective solutions in a short turnaround time, unheard of in the industry

  • Multichannel support
  • Rapid data ingestion
  • Intelligent NLP product search
  • Retail AI pretrained models
  • E-commerce integrations
Read Case Study

As a

marketer

Leveraging deep consumer insights for new business opportunities

Our digital shopping assistant picks up on consumer clues from conversational data to tap into their evolving needs, which helps generate new business ideas.

  • Actionable retail insights
  • Topic classification models
  • Exploratory AI models
  • Deep industry knowledge
Read Case Study

As a

support team

Exceptionally real conversations

With SID’s digital shopping assistant backed by verticalized retail intelligence, all consumer questions are dealt with in real-time, leading to reduced call volumes.

  • Integrates with systems (CRM, order API, store locator)
  • Customized shopping journey
  • FAQ training
Read Case Study

Why SID?

A digital shopping assistant built for retail

HeySid comes pre-trained to handle consumer interactions with accurate recommendations based on specific needs

Unlock new business opportunities with the deep consumer insights collected by SID across all consumer conversations

Customer delight is what drives us to solve your problems through co-creation and co-innovation

SID brings you a team of experts with a deep knowledge of retail conversational AI, technically and strategically

4-6 weeks | Minimal effort from customer

Why SID?

The only conversational AI platform built for retail

Measured Impact

0 %
Improved conversions rate
0 %
Optimization in agent and employee productivity
0 %
Of all consumer conversations are now self-serviced

Large global retail brands trust in SID when it comes to conversational AI solutions

Extraordinary customer
experiences begin with SID

Dinny Court
Head Of Customer Service
Customer Experience and Transformation Team at AkzoNobel

We found working with the AskSid.ai team to be a really positive experience. AskSid.ai quickly got up to speed with what we were trying to achieve, creating an excellent user journey that demonstrated we are the most helpful brand and improving the conversion of our website.

Matteo Petruzzellis
Global Online Director
Akris

AskSid is special from three points of view: very high level of competency in AI and ML, both from technical and strategic perspectives; strong understanding of and experience with the fashion retail business; stellar customer focus: requirements are considered and processed very quickly, support is in real-time, the team is very proactive in suggesting, designing and implementing new features all the time. The tool allows us to provide much better service to the end customer and provides deep insights on her behavior and decision-making thought process.

Navninder Singh
Digital & Ecommerce Head-SE Asia
AkzoNobel

Through AskSid, we were able to see data and insights which we would have never seen otherwise. We have always assumed consumers are less involved in our category, however, we now realize that they are involved once they get into the purchase journey and explore all avenues to get information.

Charlotte Maintz
Head of Customer Care,
Danone Nutricia
The value the tool brings is that we are now extending our service outside our regular opening hours and that is helpful in our service approach! What makes AskSid special is the support – any time we need support or action, it is picked up so accurately. We are really happy about that. It helps us improve the tool and our service every day.

Awards & recognition

#1 Emerging Business
in India (SaaS category)
– NASSCOM

Microsoft recognized our global success story for an EU customer

A Techstars Hub71 Accelerator portfolio company

Our UK based retail customer won the BCF Customer Service Award courtesy our chatbot

Named “Most Innovative AI company” by CII and Accenture Ventures

Did you know?

96% of customers say customer service is important in their choice of loyalty to a brand.

- Microsoft

Automating consumer interactions across
23+ countries in 100+ languages

Intentionally engaging solutions, seamlessly deployed in 4-6 weeks.