Hi, I'm SID
Meaningful consumer conversations, unique insights, and conversions. As a digital shopping assistant for retail brands, I do it all.
Simplifying consumer communication, one problem at a time.
What can SID do?
Enabling retail brands to
deliver impactful shopping
experiences
With SID's revolutionary conversational AI solutions stack for retail, driven by intelligence in every consumer conversation, we not only help you sell more, but sell better and faster.
Accelerating Conversions
Driving Sales
Reducing Costs
Demystifying Consumer Needs
how can SID help you?
consumer
Boost conversions through rich vertical AI and domain expertise in retail
SID is a conversational AI platform that takes complex consumer questions and provides effective solutions in a short turnaround time, unheard of in the industry
- Multichannel support
- Rapid data ingestion
- Intelligent NLP product search
- Retail AI pre-trained models
- e-commerce integrations
marketer
Leveraging deep consumer insights for new business opportunities
As a conversational AI platform, SID picks up on consumer clues from conversational data to tap into their evolving needs, which helps generate new business ideas.
- Actionable retail insights
- Topic classification models
- Exploratory AI models
- Deep industry knowledge
marketer
Leveraging deep consumer insights for new business opportunities
As a conversational AI platform, SID picks up on consumer clues from conversational data to tap into their evolving needs, which helps generate new business ideas.
- Actionable retail insights
- Topic classification models
- Exploratory AI models
- Deep industry knowledge
support team
Exceptionally real chatbot conversations
With SID's digital shopping assistant backed by verticalized retail intelligence, all consumer questions are dealt with in real-time, leading to reduced call volumes.
- Integrates with systems (CRM, order API, store locator)
- Customized chatbot journey
- FAQ training
Why SID?
The only conversational AI platform built for retail
HeySid comes pre-trained to handle consumer interactions with accurate recommendations based on specific needs
Unlock new business opportunities with the deep consumer insights collected by SID across all consumer conversations
Customer delight is what drives us to solve your problems through co-creation and co-innovation
SID brings you a team of experts with a deep knowledge of retail conversational AI, technically and strategically
4-6 weeks | Minimal effort from customer
Why SID?
The only conversational AI platform built for retail
Intuitive Intelligence
HeySid comes pre-trained to handle consumer interactions with accurate recommendations based on specific needs
Actionable Insights
Unlock new business opportunities with the deep consumer insights collected by SID across all consumer conversations
Collaborative Partners
Customer delight is what drives us to solve your problems through co-creation and co-innovation
Domain Experts
SID brings you a team of experts with a deep knowledge of retail conversational AI, technically and strategically
Fast Onboarding
4-6 weeks | Minimal effort from customer
Measured Impact
Large global retail brands trust in SID when it comes to conversational AI solutions
Extraordinary customer
experiences begin with SID
Dinny Court
Head of Customer Service, Customer Experience and Transformation Team
AkzoNobelThe AskSid team delivers real value for us because they provide solutions at pace and then use excellent monitoring and insight to update us and help us continually improve our customer offer.
Navninder Singh
Digital & Ecommerce Head-SE Asia
AkzoNobelThrough AskSid, we were able to see data and insights which we would have never seen otherwise. We have always assumed consumers are less involved in our category, however, we now realize that they are involved once they get into the purchase journey and explore all avenues to get information.
Matteo Petruzzellis
Global Online Director
AkrisAskSid is special from three points of view: very high level of competency in AI and ML, both from technical and strategic perspectives; strong understanding of and experience with the fashion retail business; stellar customer focus: requirements are considered and processed very quickly, support is in real-time, the team is very proactive in suggesting, designing and implementing new features all the time. The tool allows us to provide much better service to the end customer and provides deep insights on her behavior and decision-making thought process.
awards & recognition
#1 Emerging Business
in India (SaaS Category)
- NASSCOM
Microsoft recognized our global success story for an EU customer
A Techstars Hub71 Accelerator Portfolio Company
Our UK based retail customer won the BCF Customer Service Award courtesy our chatbot
Named "Most Innovative AI company" by CII and Accenture Ventures
did you know?
96% of customers say customer service is important in their choice of loyalty to a brand
- Microsoft
53% of your customers have questions about your products and brand while shopping online
- Forrester
52% of marketers adapt their strategies and tactics based on customer interactions. Companies with a customer interaction mindset drive 4-8% higher revenue than competition
- Forbes
A customer is four times more likely to buy from a competitor if the problem is service related rather than price or product related
- Bain & Company
Automating consumer interactions across 23+ countries in 15+ languages
Intentionally engaging solutions, seamlessly deployed in 4 weeks.
