Conversational AI platform for Retail, Consumer Goods

The Problem

"53% of your customers have questions about your products and brand while shopping online." - Forrester

1

While you have all the answers, they’re not readily available to her. Why not AI chatbot for customer service?

2

She can potentially shop anytime and anywhere. It is you who need to be wherever she is.

3

She wants to buy your products, but does not know ‘how’ to. You need to Engage-Consult-Help in decision making!

“A customer is four times more likely to buy from a competitor if the problem is service related rather than price or product related." - Bain & Compan

1

As your sales grow, so do your call volumes. Help your agents keep up! Have your AI chatbot customer service.

2

Customers today expect instant service 24/7, even on holidays. You need to be prepared! Why not an AI chatbot for customer service?

3

70% of the calls your agents answer are repetitive. Help them maximize on calls that could actually generate revenue for your brand.

"52% of marketers adapt their strategies and tactics based on customer interactions. Companies with a customer interaction mindset drive 4-8% higher revenue than competition." - Forbes

1

Do you find websites and mobile apps offering limited flexibility to allow experimentation with different shopper decision journeys?

2

You’re looking for precision marketing insights that reveal customer preferences, but is web click data providing sufficient customer context?

3

Customers need the right information to make informed decisions, but do you find it challenging to find all product data organized in the format your customers need?

11 out of 100 conversations result in an online order within 15 days for a luxury fashion brand in Austria with global operations in 20+ countries

Automation equivalent to adding 8 agents at 20% of the cost for a global consumer brand in the UK

AI generated product knowledgebase of 10,000+ consumer Q&A’s prompting a client to launch our solution in physical stores in the UK

Live in 18 markets and supporting 15 international languages for a €10 Billion global consumer products enterprise based in the Netherlands

Judged as the No. 1 Emerging Business in India in SaaS category by NASSCOM (Trade body representing Indian IT industry)

Our “Fortune 500” client in the UK wins the 2019 BCF Award for “Customer Service Excellence” for the usage of our Vertical AI Technology

We found working with the AskSid.ai team to be a really positive experience. AskSid.ai quickly got up to speed with what we were trying to achieve, creating an excellent user journey that demonstrated we are the most helpful brand and improving the conversion of our website.

-Head of Customer Service, €10B Global Consumer Brand

AskSid.ai has helped me improve how we communicate with our customers and from this, we have managed to reach customers that would not normally contact us. It has also helped with us in identifying top questions from customers and addressing their needs

-Customer Service Agent, UK Market

Dynamic, customized, exciting, done – these are the best words to describe AskSid.ai. Client service with absolutely highest quality, each request was taken in about 2 minutes and solved in next 5 minutes. It is a pleasure to work with this team

-Digital Marketer, Poland

No matter where or when our customers shop, they can now get consistent service in seconds. The next step is to make it hard for them to feel the difference between our human and AI-powered service. Beyond that, we’re also using the intelligence nuggets they provide us with through the bot, to improve everything we do, from optimizing service journeys to informing our R&D efforts.

- Global Online Director, Luxury Fashion Brand Europe

Live in

18 countries

including USA, Europe, LATAM and APAC

Supporting

15+ international

languages

25+

live installations for global retail enterprises

25 million

interactions

Multi-channel

presence including Webshop, Facebook, Skype, Whatsapp and in-store

Certified by Microsoft

as global IP Cosell partner

GDPR compliant, highly secure and scalable

based on API first polyglot architecture

SaaS

business model

OUR DIFFERENTIATORS

What differentiates AskSid.ai’s conversational AI solution from the rest?

Finally a conversational AI platform that is truly vertical with an understanding of the retail domain