Conversational AI Platform

AskSid in 2021: Milestones & Highlights

2021 was a year of a lot of new feature launches, clients, channel integrations, and most importantly, one of sustained growth for AskSid – a digital shopping assistant built for the retail sector.

Bangalore, Karnataka, India; December 20, 2021 – 2021 has been a year of reinvention and new strategies, which is very representative of the ‘new normal’ people around the world are now getting accustomed to. 2020 was an extremely trying year for Retail and D2C brands that did not have a digital and AI strategy, and as the world reopened in 2021, it ushered in with it the urgency to go digital-first across industries. 

As a digital shopping assistant to some of the world’s largest retail conglomerates, AskSid witnessed firsthand the undercurrent of changes that took place in 2021. From a customer-first digital approach being adopted across the board, to hyper-personalization being the need of the hour, retailers left no stone unturned when it came to leveraging AI to boost customer engagement and success. 

As times change, and customer needs evolve, so did AskSid’s AI offerings. 2021 began with a brand new ethos and vision, one that aimed to take customer personalization and purchasing experiences 100 steps forward, backed by retail domain expertise and customized AI models. This can be seen in the rapid way AskSid’s solutions were deployed by clients across 23+ countries, supporting customers in 100+ international languages, all supported by AskSid’s Retail AI Brain – the core of all AskSid’s AI offerings.

In 2021, AskSid cemented itself as an omnichannel expert with direct integrations and live implementations in multiple geographies supporting channels like WhatsApp, Instagram, Zalo, and Viber, in addition to already supported channels like webshops, Facebook (Meta) Messenger, and so on. In addition to this, AskSid’s official Shopify integration allows it to support retailers build out comprehensive customer support and engagement strategies on their Shopify stores, leading to better sales and engagement.

Among all of AskSid’s product differentiators and features, including its Retail AI Brain, customized NLP library, 170+ retail intents, and AI Analytics models built for retail, a new feature added to AskSid’s arsenal is Product Recommendation, which enables true personalization at every level for retail customers.

2021 was also the year AskSid was selected and completed the prestigious Techstars Accelerator Program in Abu Dhabi, being one of 10 handpicked SaaS startups from across the world. 

2022 stands to be a year of continued growth, both in terms of AI adaptation and technological progress, and AskSid is poised to lead the way for retailers looking to make business decisions backed by the power of AI analytics and solutions.

About AskSid

A digital shopping assistant that helps retail brands sell more faster

AskSid is a global conversational solutions company that partners with retail brands to elevate shopping experiences by leveraging the power of Artificial Intelligence. Our capabilities extend beyond support automation, extending to insight extraction, analysis, and business opportunity generation, all by leveraging the power of conversational data. We combine domain expertise and cutting-edge technology to build a Retail AI Brain for our clients, that mines insights from conversational data and becomes the basis of the business opportunity creation we offer. The power of actionable customer data has allowed us to create value and bring change to global brands including AkzoNobel, Danone, Wolford, Akris, and Himalaya. AskSid has live implementations in 23+ countries and supports 100+ international languages, managing millions of satisfied customers the world over.

To learn more, visit www.asksid.ai  

Press contact:
Sanjoy Roy