Conversational AI Platform

AskSid launches its Product Discovery Bot to help retail brands connect their customers to the exact product to meet their needs

Bangalore, May 25, 2022: AskSid.ai, a Gupshup company, recently launched a host of AI Bots, including the Product Discovery Bot, an AI-enabled plugin that helps retail and CPG brands make the process of product discovery seamless and effortless for customers.

It allows customer service teams to eliminate human intervention in the product discovery process, minimize discovery time to a matter of seconds, and support customers at every stage of the decision-making process.

AskSid.ai’s Product Discovery Software and APIs are designed to deliver frictionless shopping experiences powered by AskSid.ai’s retail intelligence models that support accurate product recommendations on customer searches, even for long-tailed keywords. AskSid.ai’s retail AI models are proficient in identifying product attributes and tags, linking queries with a choice of recommendations that match the search, leading to higher conversions.  

This plug-and-play bot has successful implementations for a European luxury retailer, where the bot is implemented in numerous ways, from powering the search bar function to 24/7 chat support and guidance.

Dinesh Sharma, CTO & Co-founder at AskSid says, “We designed the Product Discovery Bot to deliver a shopping experience that is seamless, free of hurdles by eliminating confusion on part of the shopper, and most importantly, experiences that are designed to result in a closed sale.”

This new feature helps AskSid.ai strengthen its position as a conversational engagement provider that aims to deliver truly seamless omnichannel shopping experiences, through a multitude of bots that fix problem areas commonly faced by retail and CPG brands.

About Gupshup

Gupshup enables better customer engagement through conversations. Gupshup is the leading conversational engagement platform, powering over 7 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build omni-channel conversational experiences across marketing, sales and support. Gupshup provides a single messaging API for 30+ messaging channels, AI-powered voice solutions, a rich conversational experience-building tool kit, 500+ integrations with leading CRM, eCommerce and Marketing Automation systems and a network of emerging market partnerships across messaging apps, device manufacturers, ISVs and mobile operators. With Gupshup, businesses have made conversations an integral part of their customer engagement success. Visit www.gupshup.io  

About AskSid

AskSid is a global conversational solutions company that partners with retail brands to elevate shopping experiences by leveraging the power of Artificial Intelligence. Their capabilities extend beyond support automation, extending to insight extraction, analysis, and business opportunity generation, all by leveraging the power of conversational customer data. The ability to extract actionable customer insights has allowed them to create value and bring change to global brands including AkzoNobel, Danone, Wolford, Akris, and Himalaya. AskSid has live implementations in 25+ countries and supports 100+ international languages, managing millions of satisfied customers the world over. Visit www.asksid.ai 

Media contact
Yadunandan K V
Gupshup Corporate Communications