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Conversational AI Platform

Ai integrations

Learn about AskSid’s AI technological integrations

What do we mean by technological integrations?

For any conversational AI partner, assessing the level of their technological integrations is paramount and indicative of the level of success they can achieve for retail brands after going live. Simply having a sophisticated AI chatbot is just the first step, to make it effective across the customer’s shopping journey, the integrations it has at various levels come into play. This can apply to everything from e-commerce platforms, CRM systems, and much more, and can be the difference between a basic FAQ chatbot and a digital shopping assistant like AskSid, that’s been designed with retail domain expertise as a foundation along with strong technological integrations that result in:

  • Rapid go-live: AskSid’s pre-existing integrations lead to a quicker onboarding and go-live in just 4-6 weeks.
  • Easier enhancements: Any tech enhancements from the tech platforms or systems can be easily implemented with zero effort from the brand side.
  • Seamless feature updates: Every new experience-based feature gets seamlessly incorporated into AskSid’s retail AI brain and digital shopping assistant, leading to happier customers and better overall customer shopping experiences.
  • Technological expertise on your side: AskSid is made up of retail domain experts and data scientists who understand the exact technological integrations that can boost the customer experience offered by your brand and thus have everything pre-built and in place before you partner with us as your AI partner.

Overview of AskSid’s technological integrations

  1. E-commerce platforms: AskSid has pre-built integrations to leading e-commerce platforms like Shopify, Salesforce, Spree Commerce, BigCommerce, and Magento, among others.
    These integrations support quicker onboarding and customization of your consumer’s shopping journey with minimal manual effort. This in turn helps us build out your brand’s customized knowledge base or retail AI brain in a matter of weeks.
  1. CRM systems: With pre-built connectors to leading CRM systems like Salesforce Service Cloud, and many more, AskSid can easily integrate with order status systems to facilitate instant order status updates for consumers. We can also automate case creation in your CRM system so that your brand’s agents can resolve customer requests seamlessly and promptly.
  2. Advanced AI analytics on Natural Language data: AskSid’s AI models come pre-trained on retail ontology and understand Natural Language data for retail, allowing them to process contextual voice and text inputs in 100+ international languages. It also helps that AskSid’s proprietary retail-based NLU models are trained to process and surface out evolving customer needs from conversations.
  1. Contact center platforms: AskSid has integrations with Amazon Connect Contact Center Twilio Flex Contact Center, and inbuilt Speech-to-Text and Text-to-Speech capabilities.

Are you ready to partner with AskSid?

A digital shopping assistant that helps retail brands sell more faster.

AskSid is a global conversational solutions company that partners with retail brands to elevate shopping experiences by leveraging the power of Artificial Intelligence. Our capabilities extend beyond support automation, extending to insight extraction, analysis, and business opportunity generation, all by leveraging the power of conversational data. We combine domain expertise and cutting-edge technology to build a Retail AI Brain for our clients, that mines insights from conversational data and becomes the basis of the business opportunity creation we offer. The power of actionable customer data has allowed us to create value and bring change to global brands including AkzoNobel, Danone, Wolford, Akris, and Himalaya. AskSid has live implementations in 23+ countries and supports 100+ international languages, managing millions of satisfied customers the world over.


Read our success stories
: https://asksid.ai/success-stories/

Read our e-books: https://asksid.ai/ebooks/

Looking to deploy a vertical AI-based digital shopping assistant for your retail business?

Get in touch with us today!

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