Get an in-depth look into AskSid’s conversational customer service solutions
At AskSid, we consider ourselves intelligent experience engineers, collaborating with global retail brands to elevate the level of conversations, and supporting brands beyond just customer support. The core of AskSid’s offerings lies in the retail AI brain built for brands, an intelligence layer that supersedes all customer communication, driving intuitive support, and crafting simplified yet impactful shopping journeys. This is the driving force behind our insights engine, allowing brands to dig deep into conversational data and seek out hidden cues, resulting in a more complex and deep understanding of every single customer. AskSid’s domain expertise also extends to mapping extracted insights to business opportunities, leading brands to discover previously unknown possibilities, including demand in varied markets and geographies, targeted marketing campaigns, new product lines, and well-mapped shopping journeys.
Meet AskSid’s Retail AI Brain
A unique knowledge repository that assimilates and formats raw brand data into tweet-sized Q&As, product tags, intents, and utterances, which are deployed through interfaces like AI chatbots across channels to service end customers seamlessly. A pre-requisite to great customer experiences that in turn runs the conversational interfaces, insights and analytics engine, and other solutions we offer at AskSid.
What are the benefits of partnering with AskSid to build your brand’s very own Retail AI Brain?
- Centralizes and trains all your existing product and brand-related data
- Continuously self-learns from every single customer interaction
- Comes with 170+ pre-trained Intents for retail
- Extracts undiscovered insights from conversations leading to new business opportunities
- Product category agnostic – ingests all categories of e-commerce catalogs
Automating Q&A Generation Using AskSid’s Retail AI Models
With AskSid’s Q&A generation models, raw brand data and product data can be converted into retail intelligence in seconds! Data formatted by AskSid’s Q&A generation models are then used to power front-end interfaces like chatbots and voice bots in carrying out intelligent, accurate, and humanized support for every single customer on your e-commerce site or even in-store via QR codes.
What are the benefits of using AskSid’s Q&A models?
- Ingests raw data in any format
- The output is intelligent Q&A’s and utterances
- This output helps provide accurate guidance and product discovery to your customers
- The right information on every single SKU is available to customers, anytime, and anywhere!
Track Customers In Real-Time with AskSid’s KPI Dashboard
As a retailer, you need to stay on top of customer movements and buying patterns, as well as your chatbot and agent’s performance 24/7! AskSid’s sophisticated KPI dashboard allows retailers to go beyond surface-level metrics and deep dive into their customers’ minds to ensure proactive support and assistance at every step of the shopping journey.
Benefits of investing in AskSid’s KPI dashboard:
- Customer data at your disposal
- Real-time tracking of agent and AI chatbot performance
- Customizable KPI dashboards
- Transparent view of the customer journey
Are you ready to partner with AskSid?
A digital shopping assistant that helps retail brands sell more faster.
AskSid is a global conversational solutions company that partners with retail brands to elevate shopping experiences by leveraging the power of Artificial Intelligence. Our capabilities extend beyond support automation, extending to insight extraction, analysis, and business opportunity generation, all by leveraging the power of conversational data. We combine domain expertise and cutting-edge technology to build a Retail AI Brain for our clients, that mines insights from conversational data and becomes the basis of the business opportunity creation we offer. The power of actionable customer data has allowed us to create value and bring change to global brands including AkzoNobel, Danone, Wolford, Akris, and Himalaya. AskSid has live implementations in 23+ countries and supports 100+ international languages, managing millions of satisfied customers the world over.
Read our success stories: https://asksid.ai/success-stories/
Read our e-books: https://asksid.ai/ebooks/
Looking to deploy a vertical AI-based digital shopping assistant for your retail business?