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Introduction Chatbots have taken over customer service for a huge chunk of online businesses in the present world. With the adoption of artificial intelligence (AI) and machine learning, bots are now capable of responding to customer queries, providing helpful solutions to users, and even troubleshooting issues. Chatbots have succeeded in enhancing the digital experience of users, with brands integrating them into their customer support platforms for faster and more efficient resolutions. Needless to say, this technology has helped businesses beat