AI Algorithms

What are customer insights and why are they important? Customer insights are the conclusions drawn from aggregated customer data, data like customer behavior, interests, and interactions. Customer insights interpret this data and define key characteristics about your customer – what they like and don’t like, why they like what they like, how they feel and …

Customer Insight Platforms: Complete Guide to Types & Definition – AskSid Read More »

Conversational AI in retail has been a buzzword for a while, and after the many technological advancements chatbots and digital assistants have undergone in 2020-2021, retailers now understand how crucial it is to deploy an AI-enabled shopping assistant both online and offline, for their customers. With adoption increasing exponentially, we are only scratching the surface …

Conversational AI Stats for Retail in 2022 – AskSid AI Read More »

Introduction Customer service is a crucial aspect of any business, be it online or offline. For online businesses in the present market, ensuring smooth and prompt customer service is a huge factor in their success and profitability. That is why several companies leverage the benefits of customer service automation to improve and optimize their customer …

What Is Automated Customer Service: Definition and Examples – AskSid Read More »

Introduction: How AI Is Disrupting The Retail Industry The Covid-19 pandemic accelerated the move from physical shopping to online shopping, and as online retail becomes increasingly popular, AI is taking on a bigger and more pivotal role. Customer experience is a big part of the retail industry, and delivering personalized customer service becomes a challenge …

How Artificial Intelligence (AI) is Affecting the Retail Industry – AskSid Read More »

Introduction These days, customers are quick to message or call businesses with concerns. This can be an issue for businesses since, most of the time, these complaints may be false or just a misunderstanding. However, they are barriers to business expansion. Nevertheless, you cannot forgo customer interaction and engagement. With that said, the undeniable truth …

Feedback Bots: Ultimate Guide to Feedback Bots – AskSid Read More »

Introduction Be it virtual shopping or in-person shopping, for retailers and eCommerce brands, it boils down to a desire to meet consumer expectations and provide greater value!   Superficially, it appears that clients need to remain unchanged – quick delivery, a wide variety of products at a reasonable price, quick resolution, which appear to be being …

Virtual Shopping Assistance: The next big thing in the eCommerce industry – AskSid Read More »

At AskSid, we consider ourselves intelligent experience engineers, collaborating with global retail brands to elevate the level of conversations, and supporting brands beyond just customer support.  Some of our business outcomes include: Higher conversions Unique customer insights Better engagement Discovery of new business opportunities Better human agent and AI collaboration Seamless omnichannel experiences Read on …

5 Reasons your eCommerce Brand needs AskSid AI Read More »

Introduction to Helpdesk Automation: What is Helpdesk Automation Where do customers go when they have queries regarding your business? Helpdesk isn’t a static entity anymore. It is the first instinct that your consumers have when facing issues or dealing with questions regarding your products or services. On your business’s customer care leaflet, it is the …

Helpdesk Automation: Guide to helpdesk automation tools and software – AskSid Read More »

Introduction Through messaging platforms, businesses have unlocked new ways to reach their consumers on platforms that they frequent. Instant messaging for business is proving to be effective because of two distinct reasons: The inundation of mobile phone real estate with an excess of dedicated applications for everything has triggered app fatigue among users Instant messaging …

10 Ways to Innovate Retail with Chatbots – AskSid Read More »