Introduction to AskSid’s Product Recommendation feature Reducing the number of steps for customers to find the right product to suit their needs – if your AI is capable of achieving this, you are that much closer to boosting conversions. With this in mind, AskSid is thrilled to launch its new Product Recommendation feature – a …
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How does data influence the success of your conversational customer service strategy? AskSid’s new e-book talks all about the role data play in the success of your customer loyalty and customer conversions strategy, and the overall shopping experience offered. The e-book covers: Data centralization and training in an evolving retail landscape How data acts as …
Overview of the case study AkzoNobel, the world leader in paints & coatings, was looking to launch a multi-country digital campaign – Dulux Promise – aimed at boosting their customer loyalty. As the conversational customer service partner of choice for the campaign, AskSid AI helped AkzoNobel by managing the end-to-end customer support engine and assisting …
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What do we mean by technological integrations? For any conversational AI partner, assessing the level of their technological integrations is paramount and indicative of the level of success they can achieve for retail brands after going live. Simply having a sophisticated AI chatbot is just the first step, to make it effective across the customer’s …
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What do we mean by technological integrations? For any conversational AI partner, assessing the level of their technological integrations is paramount and indicative of the level of success they can achieve for retail brands after going live. Simply having a sophisticated AI chatbot is just the first step, to make it effective across the customer’s …
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Introduction A staggering 2 billion people are interacting with retail brands on WhatsApp – making it an invaluable platform to communicate with shoppers. With the launch of WhatsApp Business and now its Interactive Features, the scale of communication via messaging support has skyrocketed. More about WhatsApp’s business API features? This new feature allows brands to …
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Conversational Analytics The e-commerce sector is getting saturated with every passing day, and as new players enter the market, businesses are facing heated competition with a pressing demand to offer differentiators that go beyond pricing – we’re talking about a memorable and well-rounded customer experience. Against this landscape, conversational analytics emerges as an attractive and …
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The Ultimate Guidebook for Conversational Commerce for 2021 and Beyond Starting on an ironic note, one of the biggest endowments that the pandemic of 2020 left behind for any customer is the increased convenience of shopping. Not only are customers shopping from home more frequently, but are also able to derive value from their shopping …
The Transformational Impact of AI on E-Commerce E-commerce is an ever-growing, ever-evolving sector that manages to surprise everyone every year. Statistics spell out that 70% of decision-makers in the e-commerce world believe AI will help them personalize customer shopping experiences in their online retail stores. The capabilities of artificial intelligence, viewed in the context of …
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How Conversational Commerce is Heralding a New Era of Retail in With The New Normal Forecasts say that global retail is projected to reach a figure of $27 trillion by the end of 2022…now, that’s big. Especially considering the exceptional circumstances that commerce worldwide went through in 2020 due to the pandemic, retail doesn’t seem …
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