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Q&A Bot

Instant and accurate answers to every customer query, 24/7!

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Stay one step ahead of your customer’s needs with AskSid’s Q&A Bot

Powered by AskSid’s Retail AI Brain, the Q&A Bot is simply put, an FAQ automation chatbot that takes in every bit of information related to your retail brand, whether it is FAQ sheets, blogs, catalogs, product descriptions, or even images, and produces a question and answer database that includes everything your retail digital assistant or voice bot would need to provide accurate answers instantaneously to customers.

How does it work?

The magic happens when AskSid’s Q&A Generation Models process every single bit of raw data to create usable output in the form of questions, answers, and utterances to every single question a visitor on your retail website may have.

Generate a detailed Q&A repository irrespective of the amount of brand data effortlessly

AskSid’s Q&A bot is format-agnostic, so any data can be ingested (catalog, PDFs, blogs, articles, datasheets, or anything else)

A plug-and-play FAQ automation chatbot that can be integrated into your existing customer service architecture

Built on the foundation of AskSid’s Retail AI Brain technology that prioritizes data in the back-end so that your customers are smiling at the front-end

Retail intelligence driving transformational change

AskSid empowers retailers by helping them deliver proactive customer support which is made possible only when the Q&A Bot is brimming with the correct information, made available at the right time to be used by digital assistants.
With this ocean of brand and product knowledge processed into easy to consume Q&A’s and alternative utterances for every single question in the repository, the digital assistant is capable of capturing the most relevant answer to even the most complex questions a customer might pose. And here is the best part – you can deploy your digital assistant across any channel such as web, mobile, WhatsApp, Facebook, Instagram, and many more with minimal additional efforts.
All of this is a result of AskSid’s Retail AI Brain – an enriched database built out exclusively for your retail clients that houses their entire brand universe and supports every single one of our AI Bots to perform exceptionally, round the clock!

Retail use cases of AskSid’s Q&A Bot in action!

For instant customer service anytime, anywhere, a retail brand needs to first get its foundation together, which is its customer service engine.

With this context, think of the Q&A Bot as the motor that runs the engine at the back-end, constantly working towards self-learning from new information and improving the quality of Q&A’s available, and developing better responses to complex questions, thus raising the bar on the quality of the customer support your retail brand has to offer.

Simplifying customer support with AskSid’s Q&A Bot

AskSid helped the world’s leading paints & coatings retail brand transform their customer support and experience, thanks to the Retail AI Brain and Q&A Bot. which resulted in an expansive product catalog and immense amount of brand data being organized and served up to customers in the form of easy consume expert advice, whether they’re shopping online or even in the aisle of a hypermart.

A chatbot FAQ example:

Read the complete case study here

Business impact

Plug and play Q&A Bot scaling up the usability of your data
Automated chatbot for managing FAQs, Q&As, and utterance generation
Empower your digital assistant to answer complex questions with ease
Improve your conversions by 30% with the right answers at the right time thanks to the FAQ bot
Plug and play Q&A Bot scaling up the usability of your data
Automated chatbot for managing FAQs, Q&As, and utterance generation
Empower your digital assistant to answer complex questions with ease
Improve your conversions by 30% with the right answers at the right time thanks to the FAQ bot

Take your retail digital shopping assistant live in 4 weeks with AskSid

Book a demo