Drive intelligence in
every conversation
Hand over challenges like repetitive product or order queries, skyrocketing call volumes, or managing agent dependency to AskSid’s Customer Service Bot, while you concentrate on your retail business goals.
How does AskSid’s Customer Service Bot work?
AskSid’s Customer Service Bot is designed to automate complex customer queries that go beyond basic FAQs. A self-assist AI Customer Service Bot that allows consumers to get instant shopping guidance, anytime and anywhere.
The Customer Service chatbot’s sophisticated retail AI models work round-the-clock, analyzing customer trends, patterns, and interactions, getting smarter every single second.
of incoming customer calls are order status-related, something that AskSid's Customer Sevice Bot automates, driving 25% operational cost savings from day one!
Interpersonal support 24/7
Provide seamless and personalized support by deploying AskSid’s AI Customer Service Bot on your eCommerce website and watch the magic of AI play out!
- The capability of handling complex product questions
- Personalized purchasing experiences
- Frictionless support 24/7 across digital and offline channels
- Empower human agents with the right information at the right time
- Identify and support high-value customers
- Promote and support marketing campaigns and loyalty programs
Retail use cases of AskSid’s Customer Service Bot
AskSid’s AI Customer Support Bot has helped a European luxury retailer transform their approach customer support and customer experience, with the following business outcomes.
- 30,000+ unique product Q&A’s
- 11% - 13% influenced conversion rate
- 56% of sales handled by the Customer Service Bot
- Our Fortune 500 client was awarded the Customer Service Excellence Award in the UK
Read more about AskSid’s AI customer support bot:
Seamless customer support at every step
Automate FAQs
- AskSid’s customer service chatbot platform proactively handles repetitive queries, without any human intervention.
- This Customer Service Bot manages complex service requests unique to your retail brand like loyalty points and warranty claims.
- Keep your human agents engaged with higher-value tasks, while you leave the rest to the Customer Service Bot.
Omnipresent support 24/7
- Support your consumers seamlessly and consistently across Webshop, Facebook, Whatsapp, Instagram, Zalo, Viber, and other emerging channels.
- Supports 100+ languages and understands complex context cues for engaging with a global audience.
- Makes it easy for consumers to help themselves with the self-service feature.
Rapid onboarding
- Onboarding in 4-6 weeks so that the Customer Service Bot can get to work on improving your consumer engagement right away.
- Comes pre-built with integrations to shopping applications, and order APIs store locators, making onboarding a breeze.
- The data learning process from past questions and FAQs is 100% automated.
Order status automation
- Automate the process of order status updates
- Reduce back and forth with customers
- Make it seamless for them to access their orders 24/7
Business benefits
25% reduction in operational costs
92% of questions can be self-serviced
Reduced call volumes
Increased agent productivity
Online 24/7 even out of office hours
Take your retail digital shopping assistant live in 4 weeks with AskSid
