The global face of digital
What is a multilingual
With the global evolution of the retail landscape, one thing is clear, technology must keep up with geographies, and communication is a top concern in this area. For digital shopping assistants powered by AI, having multilinguistic capabilities has never been more important, as they allow retailers to connect far and wide with people from all corners of the globe.
Audiences across geographies now have high expectations from digital shopping assistants on
e-commerce sites, making the ability to converse in local languages and understand intents with ease a business priority.
Retailers can have the most sophisticated digital shopping assistants, but if they are unable to deliver on this front, it limits their business outcomes. Accessibility of language leads to engagement, conversions and all the other good stuff retailers aim for, so adding capabilities in terms of chatbots that can detect, translate, and respond using the power of Natural Language is key.
Making digital shopping assistants conversational
Business benefits of multilingual chatbots
The reduced dependency on hiring, training, and monitoring human agents to manage new markets and consumers reduces operational expenditure.
Satisfied consumers are happier consumers, and retailers can now ensure that local consumers are given hyper-personalized experiences and effective real-time resolutions leading to higher NPS and CSAT ratings.
Multilinguistic digital assistants allow for smooth expansion into new markets and geographies ensuring success with local audiences.
Break all conversational barriers and go local on a global scale by offering support in native languages.
By engaging with consumers in their preferred first language, retail brands are not only showing that they matter, but that their ease of shopping is a priority for the brand.
Go live in 4-6 weeks with SID – a digital assistant that supports 100+ international languages.
Reach your global audiences more effectively in a language that they know and in a format they can easily access. This adds value not just to the support your brand offers, but also goes a long way in accelerating conversions and driving sales.
As a digital shopping assistant, SID supports 100+ languages in 23+ countries
Languages supported by SID
Here’s a recap on
why you need to
invest in a multilingual digital shopping assistant before expanding to new geographies
Suggested reading: What is conversational commerce?
Learn more about SID’s digital shopping assistant that can support 100+ languages and go live in 4-6 weeks.
- Know the context
- Identify the intent
- Identify entities
- Select an action
- Retrieve results/reply