Conversational AI Platform


The only digital shopping
assistant built specifically
for retail. That’s SID.


The only digital shopping
assistant built specifically
for retail. That’s SID.


The core of intelligent conversations

Centralized Knowledge Base

Structured and unstructured product and
past consumer data are automatically
centralized and continually enriched

Minimal Effort

Eliminates all manual effort by
automating data ingestion, and using
pre-trained models (intents, products tags,
utterances and more)

Driving Force

Think of IntelliSID as the ringleader of our
retail solutions, it empowers each solution
to deliver an exceptional consumer


Assist your consumers, wherever they are

Retail Expert Chatbot

170+ unique retail intents help in
delivering personalized 1:1 consumer
engagement 24/7

Deployable in Chat or Voice

Consistent and seamless conversations
across Webshop, Facebook, Whatsapp,
and in physical stores

Driving Personalized Engagement

AI powered conversations,
recommendations, and resolutions,
leading to accelerated conversions,
increased sales, and reduced call volumes


Adios wait times

Seamless Escalations

SID intuitively knows when queries require
immediate human agent intervention and
escalates the same seamlessly

Behavioral Analytics

ReplaySID facilitates better understanding of consumer behavior through reviews of previous conversations

better Consumer Experience

ReplaySID allows for easy identification of consumer context leading to effective and quick resolution of of consumer requests


The perfect amalgam of human and AI

Intuitive Handoff

In high trigger moments or while closing
in on a qualified lead, SID automatically
passes the conversation to a human agent

Intelligent Dashboards

The SwitchSID dashboard ensures
intelligent call routing only to human
agents who are free, thus reducing wait

Consumer Delight

SID ensures seamless call distribution and
puts a limit on the number of agent calls


Continuous AI enrichment

IntelliSID's Coach

TrainSid deals directly with
IntelliSID to ensure that your retail
intents, enrichment, topic
modeling, sentiment analysis, etc.,
are always updated

Intelligent Dashboards

Domain and conversational data,
along with unanswered consumer
questions are fed into IntelliSID to
assist it in operating efficiently

Consumer Delight

Designed to keep IntelliSID's
performance in the best shape 365
days a year


Access every conversation in real-time

Consumer data at your disposal

MonitorSID provides you with
quantitative data to track every
small move, from number of live
conversations, data collected, and
metrics, among others

Real-time Tracking

Monitor and track data conversation
origin page distribution so that you can
jump in with real-time action exactly
where your consumers need help

Customizable dashboards by brand

SID configures dashboards and metrics
based on the brand’s needs and what
they want to measure, such as number of
live conversations, consumer journey data, top searches, popular categories and products, top Q&A categories, among others.


Tap into your consumer's mind with a click

Retail Insights

The only digital shopping
assistant in the world offering
nuanced and retail specific
insights that go beyond monthly
performance reports

Connect the Dots

IntelliSID connects the dots
between millions of consumer
conversations and maps them to
business opportunities and
evolving needs

Qualitative Data

SID provides you with actionable
areas of improvement that could
potentially impact your bottom