Products
The only digital shopping
assistant built specifically
for retail. That’s SID.
Products
The only digital shopping
assistant built specifically
for retail. That’s SID.
IntelliSID
The core of intelligent conversations
Centralized Knowledge Base
Structured and unstructured product and
past consumer data are automatically
centralized and continually enriched
Minimal Effort
Eliminates all manual effort by
automating data ingestion, and using
pre-trained models (intents, products tags,
utterances and more)
Driving Force
Think of IntelliSID as the ringleader of our
retail solutions, it empowers each solution
to deliver an exceptional consumer
experience
- Knowledge base of tweet sized Q&As
- Tag enriched product data
- Proprietary ML algorithms pre-trained on retail ontology
- Automated onboarding process
- Proprietary AI models
HeySID
Assist your consumers, wherever they are
Retail Expert Chatbot
170+ unique retail intents help in
delivering personalized 1:1 consumer
engagement 24/7
Deployable in Chat or Voice
Consistent and seamless conversations
across Webshop, Facebook, Whatsapp,
and in physical stores
Driving Personalized Engagement
AI powered conversations,
recommendations, and resolutions,
leading to accelerated conversions,
increased sales, and reduced call volumes
- Accelerated conversions
- Increased sales
- 170+ unique retail intents Increased self-serviced conversations
- Reduced call volumes
- Increased agent productivity
ReplaySID
Adios wait times
Seamless Escalations
SID intuitively knows when queries require
immediate human agent intervention and
escalates the same seamlessly
Behavioral Analytics
ReplaySID facilitates better understanding of consumer behavior through reviews of previous conversations
better Consumer Experience
ReplaySID allows for easy identification of consumer context leading to effective and quick resolution of of consumer requests
- Access to conversation history
- Agent console for easy access
- Shorter wait times for consumers to seek help
- Increased agent productivity
SwitchSID
The perfect amalgam of human and AI
Intuitive Handoff
In high trigger moments or while closing
in on a qualified lead, SID automatically
passes the conversation to a human agent
Intelligent Dashboards
The SwitchSID dashboard ensures
intelligent call routing only to human
agents who are free, thus reducing wait
time
Consumer Delight
SID ensures seamless call distribution and
puts a limit on the number of agent calls
accepted
- Seamless handoff to human agents
- Accelerated conversions
- Improved agent productivity
TrainSID
Continuous AI enrichment
IntelliSID's Coach
TrainSid deals directly with
IntelliSID to ensure that your retail
intents, enrichment, topic
modeling, sentiment analysis, etc.,
are always updated
Intelligent Dashboards
Domain and conversational data,
along with unanswered consumer
questions are fed into IntelliSID to
assist it in operating efficiently
Consumer Delight
Designed to keep IntelliSID's
performance in the best shape 365
days a year
- AI & ML algorithms
- Enrichment of product data
- Unanswered questions
MonitorSID
Access every conversation in real-time
Consumer data at your disposal
MonitorSID provides you with
quantitative data to track every
small move, from number of live
conversations, data collected, and
metrics, among others
Real-time Tracking
Monitor and track data conversation
origin page distribution so that you can
jump in with real-time action exactly
where your consumers need help
Customizable dashboards by brand
SID configures dashboards and metrics
based on the brand’s needs and what
they want to measure, such as number of
live conversations, consumer journey data, top searches, popular categories and products, top Q&A categories, among others.
- KPI dashboard
- Timely intervention
- Transparent view of consumer journey
MeasureSID
Tap into your consumer's mind with a click
Retail Insights
The only digital shopping
assistant in the world offering
nuanced and retail specific
insights that go beyond monthly
performance reports
Connect the Dots
IntelliSID connects the dots
between millions of consumer
conversations and maps them to
business opportunities and
evolving needs
Qualitative Data
SID provides you with actionable
areas of improvement that could
potentially impact your bottom
line
- Precision marketing insights
- Explore new markets, product categories and campaigns
- In-depth look into buying behavior
- Discover untapped consumer needs