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Customers = Heroes! Here’s saluting our heroes, Customer Service Agents and Marketers.

Have we as an industry ever stopped to consider, that there is a specialized set of professionals filling the gap between the product and the end customer, working day and night to ensure just one simple thing – happy customers? Say hello to the Customer Service Agents and Marketers of the world. Not only do […]

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Top Machine learning frameworks in 2020

What is Machine Learning? In the words of Andrej Karpathy machine learning is “Software2.0”, where a software program goes through data and learns some parameters which helps it mapping an input to output, without human intervention. For example, an image classifier which classifies photos of dogs or cats and like an advanced system which can […]

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How AI chatbots will transform the retail industry in 2020?

Consumer Good manufacturers are an integral part of the retail value chain and while a lot has been talked about the application of AI and chatbot in retail, this article focuses specifically on how Consumer Good brands too can benefit from chatbot technology. It is a known fact that the relationship between brand manufacturers and […]

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Is AI and Machine Learning the same?

We have all heard or read about how AI is the next big thing. It seems like every 3rd article or blog is about AI and how companies are leveraging this shiny new tech to solve some of their biggest problems. And the same words are seen together. AI vs Machine learning, Machine learning vs Deep […]

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Are AI chatbots really intelligent?

The first thought that we get, as we come across a chatbot is that, if they are really “intelligent”.  And if they are, then how? Is it some sort of Artificial Intelligence? Prior to entering this field, I thought that the chatbots in retail are just fed with numerous Question and Answer pairs(FAQs). In reality, […]

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AI without data

Artificial intelligence or AI refers to the simulation of human intelligence in machines. (Refer the article Are AI and machine learning the same if you wish to understand more on what is AI) Artificial intelligence-based system learns from data (also referred as “training data”). These systems find relationships hidden in the training data, develop an understanding of […]

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