AI powered chatbot which can engage with the customers to guide them at every stage of shopping and inspire them to buy
Customizable conversation journeys defined by the business available across multiple channels and languages
User's intention led multi-turn conversational experience
Chatbot recognizes the intent of the customer through AI and performs a curated action for that intent
Preloaded intents specific to retail domain ensures a smooth user experience
Customizable chatbot reactions for every intent with highly flexible bot flows
Proprietary NLP that understands the nuances of retail and makes the bot more intelligent
The solution understands retail ontology and comes with its proprietary retail domain model. This enables hassle-free import of product catalog, inventory, pricing and promotions data into the AskSid solution thereby accelerating time to market.
The codified ontology enables extraction of attributes and relationship among these attributes. This allows rapid training and deployment of the underlying proprietary AI and Machine Learning models.
Self Learning AI models with automated training and deployment
Out of the box AI algorithms for answering customer’s questions which leverage vertical AI
Easy to use Knowledgebase management workflow
Simplified and quick to use apps for intents, entities and sentiments management
Enrich catalogue data through automated processes
Solution self learns from every question asked to provide highly accurate answers to customers
Live Chat Handoff
Intelligent bot that knows when your customer needs human help and escalate accordingly
Takes the customer through seamless handover from bot to human agent and vice versa
Web based Agent Console supporting simulataneous conversations and multiple agents
Keeps agents on their toes with real-time dashboard and notifications
Multiple Channels & Languages
Works on multiple channels like Web, Mobile, Facebook, Skype and in-store
Support for 15 international languages and counting
Flexible and configurable user interfaces and conversation flows for different market segments
AI Powered Conversational Search
AI powered conversational search which can derive context and meaning out of the words typed, to guide users to the right products
Catalogue indexing and enrichment with intelligent auto-tagging
Constantly growing synonym dictionary, unique to your business
Out-of-the-box typo tolerance
Ability to customize search rules defined by the business
Rich search suggestions delivered on every key-stroke from processing historical search data and user behaviour
Powerful filtering of results with pre-built & customizable facets
Personalization and Recommendation
Personalised products discovery, qna and conversation flows.
Precise product recommendations
Fully customizable real-time dashboards
Analytics engine for automated reporting
Qualitative and actionable marketing insights from chatbot conversation data(messages)
Deep Integration with e-commerce systems
Deep integration with e-commerce systems, like Salesforce, Shopify, Magento and more, for up-to-date catalogue, inventory and promotions data to delight the users with end-to-end conversational shopping experience.
Pre-built integrations with leading CRM and helpdesk systems for seamless Customer support handling.