Technology
Integrations
Technology that fosters impactful
retail shopping experiences
Integrations with leading e-commerce platforms
SID comes with pre-built integrations to leading
e-commerce platforms like Shopify, Salesforce, Spree Commerce, BigCommerce, and Magento, among others.
These integrations support quicker onboarding and customization of your consumer’s shopping journey with minimal manual effort
This helps us get IntelliSID, your brand’s own retail knowledge base up and running in a matter of weeks
Connectors to leading CRM systems
SID has pre-built connectors with leading CRM systems like Salesforce Service Cloud, and many more
Easily integrates with order status systems that facilitate instant order status updates for consumers
Case creation is automated in your CRM system so that agents can resolve consumer queries immediately
A digital shopping assistant for retail with pre-built integrations that make onboarding a breeze
Advanced AI analytics on Natural Language data
AI models come pre-trained on retail ontology and understand Natural Language data for retail
SID is capable of processing contextual voice and text
inputs in 100+ international languages
Proprietary NLU models trained on retail can process and surface out evolving consumer needs from conversational data
The Intelligence of the retail AI brain exposed as APIs can power exceptional omnichannel consumer experiences
Product Discovery API can drive AI-powered intelligent search experiences even on your website
Q&A API can help consumers get instant answers across any other front-end system, not just digital assistants
Retail Intents API can integrate to IVR, voice systems, and any other channels to drive better and faster responses
Connectors to leading Cloud Contact Center platforms
SID integrates with Amazon Connect Contact Center to help consumers over IVR channels
Its integrations with Twilio Flex Contact Center helps in making your very own knowledge base – IntelliSID, available across IVR channels
With its inbuilt Speech-to-Text and Text-to-Speech capabilities, SID integrates with your existing contact center platform through API integrations